International U18 Hub
We’re here to support you
This hub is designed to help our International U18 Students find information about the dedicated support available for you at Iglu Redfern including:
- Our Iglu Redfern U18 Handbook & House Rules
- How to report complaints or provide feedback
- Details about rates, cancellations and refunds
- Your International U18 Student support team
We are here to support you 24/7 so please make sure you get to know our team and talk to us about any issues or concerns you have.
If you require support during office hours, please contact the General Manager, Assistant Manager or one of our Customer Service Coordinators. If you require support after hours, please contact the on-duty Resident Leader on 0426 709 463.
Life as an U18 international student at Iglu Redfern
U18 Handbook & House Rules
First things first, for an overview of what we expect from you and what you can expect from us, you should review our International U18 Handbook & House Rules.
Complaints and feedback
If you are experiencing any issues within the Property, you must report it to Iglu Management as soon as reasonably practical via [email protected].
All complaints and concerns will be dealt with by Iglu Management through an internal conflict resolution process. If you find that you require an alternative placement, Iglu Management will investigate, review and work in conjunction with your tertiary provider to find a suitable solution.
If you are unsatisfied with the result of any measures taken by Iglu Management, please write to [email protected] where the complaint or concern will be dealt with by senior members of Iglu external to the property.
Additional information
For information about our rate structure and refund policies, please refer to our:
External U18 Wellbeing Support
If there’s anything that’s troubling you or would like to report an incident, please speak to the Assistant General Manager or General Manager. You can also access the following support through your university and other professional organisations.
- University of Sydney Health and Wellbeing
- Taylors College Student Services and Support
- Kid’s Helpline
- Child Helpline International
- Head to Health
- The Brave Program
- Headspace
- Lifeline
Your U18 support team
We are here to support you 24/7 and these are your contacts:
- During office hours – please contact a member of the Iglu Redfern team
- After hours – please contact the on-duty Resident Leader on 0426 709 463